Terms of Service

1. Service Coverage

We specialize in laptop repair services for Asus, Dell, Lenovo, and HP laptops only. Our services include:

  • Motherboard-level repairs

  • Power and charging issues

  • Component replacement

2. Estimates & Approvals

  • A diagnostic fee may apply and is non-refundable.

  • We will provide a repair estimate before beginning any work.

  • Repairs begin only after customer approval, either verbally or in writing.

3. Turnaround Time

  • Typical turnaround is 2 to 4 weeks, depending on part availability and repair complexity.

  • Delays may occur due to part shortages or unforeseen complications.

4. Warranty

  • We offer a 60-day limited warranty on parts and labor.

  • Warranty does not cover:

    • Physical or liquid damage

    • Software or virus-related issues

    • Damage caused after our repair

5. Data & Backups

  • We are not responsible for data loss.

  • Please back up your data before sending your laptop in.

  • Data recovery is not guaranteed.

6. Unrepairable Devices

  • A diagnostic fee will still apply if the device is unrepairable.

  • Some advanced repairs may carry a 50% success rate — we'll let you know in advance.

7. Abandoned Devices

Devices not picked up within 30 days of repair completion will be considered abandoned and may be recycled or discarded.

8. Liability

We are not liable for indirect or consequential damages.
Our liability is limited to the cost of the service performed.

9. Payments

Payment is due at the time of service completion.

10. Mail-In Service

  • You are responsible for safe packaging and shipping.

  • We are not liable for damage during transit.

  • Return shipping fees apply.

11. Right to Refuse Service

We reserve the right to decline service for any reason, including:

  • Unsafe, damaged, or tampered devices

  • Devices outside our supported brands