Service Policies

Thank you for choosing our mail-in laptop repair service. To ensure transparency and a smooth experience, please review the following policies carefully before sending in your device.

1. Device Assessment & Diagnostic

• All mail-in laptops will undergo a diagnostic evaluation to determine the issue(s).

• A non-refundable diagnostic fee may apply, which will be communicated upfront.

• Once diagnostics are complete, we will contact you with the repair options, estimated cost, and turnaround time.

2. Repair Limitations

• While we make every effort to repair your laptop, not all devices are repairable due to factors such as severe damage, parts availability, or board-level issues.

• If we are unable to repair your device, you will be notified. The diagnostic fee still applies.

3. No Fix, No Fee (Excludes Diagnostic Fee)

• If we cannot repair your device and no parts or labor were used beyond diagnostics, you will only be responsible for the diagnostic fee and return shipping.

4. Data Disclaimer

• We are not responsible for any data loss. Please back up your data before sending your laptop.

• If data recovery is requested, additional fees will apply.

5. Shipping & Handling

• You are responsible for shipping the device to us.

• We recommend using a trackable and insured shipping method.

• Return shipping charges will be added to your final invoice.

6. Abandoned Devices

• Devices left unpaid or unclaimed for more than 30 days after service completion or notification of a non-repairable status may be considered abandoned and disposed of.

7. Limited Warranty

• Successful repairs come with a limited warranty (60 days) on parts and labor. Warranty coverage does not apply to issues unrelated to the original repair or physical damage after return.