Service Policies

• All mail-in laptops will undergo a diagnostic evaluation to determine the issue(s).

• A non-refundable diagnostic fee may apply, which will be communicated upfront.

• Once diagnostics are complete, we will contact you with the repair options, estimated cost, and turnaround time.

• While we make every effort to repair your laptop, not all devices are repairable due to factors such as severe damage, parts availability, or board-level issues.

• If we are unable to repair your device, you will be notified. The diagnostic fee still applies.

If we cannot repair your device and no parts or labor were used beyond diagnostics, you will only be responsible for the diagnostic fee and return shipping.

• We are not responsible for any data loss. Please back up your data before sending your laptop.

• If data recovery is requested, additional fees will apply.

• You are responsible for shipping the device to us.

• We recommend using a trackable and insured shipping method.

• Return shipping charges will be added to your final invoice.

• Devices left unpaid or unclaimed for more than 30 days after service completion or notification of a non-repairable status may be considered abandoned and disposed of.

• Successful repairs come with a limited warranty (60 days) on parts and labor. Warranty coverage does not apply to issues unrelated to the original repair or physical damage after return.