Privacy Policy

We may collect the following information when you interact with us, request a repair quote, or ship a device to our facility:

• Personal Contact Information: Name, email address, phone number, and physical billing/mailing addresses.

• Device Identification Data: Make, model, serial number, specifications, and physical/functional condition of your laptop.

• Service & Diagnostic Details: Descriptions of the motherboard or power rail failure, repair history, diagnostic logs, and communications with our technicians.

• Shipping & Logistics Data: Return shipping addresses, carrier choices, tracking numbers, and delivery status signatures for mail-in services.

We use your information strictly to fulfill our business operations and provide high-quality repair services, including:

• Providing diagnostics, component-level microscopic soldering repairs, and general technical support.

• Communicating service updates, testing results, and repair status.

• Processing secure invoices, deposits, and final payments.

• Coordinating outbound device shipping and transit insurance coverage.

Our Marketing Guarantee: We do not sell, rent, trade, or share your personal information with third parties for marketing or promotional purposes.

Because we specialize in hardware-level repairs (such as microscopic soldering, liquid damage cleanup, and shorted power rail diagnostics), our focus is entirely on the physical circuitry of your logic board.

• Data Integrity: Your personal data (documents, photos, saved passwords, applications) is treated with absolute confidentiality.

• Technician Access: Our technicians do not access, browse, copy, or alter your personal files. Operating system access is strictly limited to basic hardware verification steps (e.g., confirming keyboard functionality, Wi-Fi connectivity, or graphic rendering) following a successful board repair.

• Client Best Practices: We strongly recommend backing up your data before bringing or mailing your device in, whenever the device's power state allows.

We partner with trusted third-party logistics services to handle specific parts of our business infrastructure. These partners only receive the information necessary to perform their respective duties:

• Shipping Carriers: We share tracking numbers, names, and delivery addresses with USPS, UPS, and FedEx to coordinate secure mail-in shipping and returns.

• Cloud Infrastructure: Data required to track your repair ticket is securely stored using our shop management and website infrastructure providers.

We prioritize the security of your financial data.

• No Card Retention: We do not store credit card numbers, CVV codes, or bank account details on our local servers.

• Secure Routing: Online and in-store credit card transactions are handled securely through encrypted, PCI-compliant third-party payment processors (including Stripe, PayPal, or Square) integrated seamlessly into our platform.

Our website uses cookies and similar tracking identifiers via our hosting provider to analyze site performance, track traffic trends, and optimize your browsing experience. These cookies do not collect or store deeply identifiable personal information. You can modify your browser preferences to reject or block cookies at any time.

If you are a resident of California (or other states with active consumer privacy protections), state laws grant you specific rights regarding your personal information. Even as a specialized repair business, we honor these principles for all customers, which include:

• The right to know what personal information we collect and how it is shared.

• The right to request the deletion of your personal information.

• The right to opt-out of any hypothetical future sale of personal information.

• The right to non-discrimination for exercising your privacy rights.

Regardless of your location, you have total control over your information. At any time, you can reach out to us to exercise the following data rights:

• Request confirmation or a copy of the personal contact data we hold about you.

• Request corrections to inaccurate contact or shipping information.

• Request the permanent deletion of your customer profile and service communication history from our digital shop management systems (excluding mandatory financial invoices required for tax records).

If you have questions, concerns, or wish to exercise your data privacy rights, please reach out to us directly through our primary support channels:

• Website Form: laptopboardrepair.com/contact

If you have any questions or concerns about your privacy or data, please contact us.