Privacy Policy

Effective Date: [July 7th, 2025]

At Laptop Board Repair, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our in-store or mail-in repair services.

1. Information We Collect

We may collect the following information when you interact with us:

  • Personal Information: Name, email address, phone number, and mailing address.

  • Device Information: Make, model, serial number, and condition of your laptop.

  • Service Details: Description of the issue, service history, photos (if applicable), and communication records.

  • Shipping Details: Return shipping address, tracking information, and delivery status for mail-in services.

2. How We Use Your Information

Your information is used for:

  • Providing repair services and support

  • Communicating service updates and repair status

  • Processing invoices and payments

  • Coordinating device shipping and returns (for mail-in customers)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Mail-In Service Privacy Considerations

For mail-in repairs:

  • We store your shipping details securely and only use them to return your device.

  • Any personal data left on your laptop (e.g., documents, photos, files) will be treated with strict confidentiality. We do not access your personal files unless necessary for diagnosis or explicitly requested.

  • We recommend backing up and/or removing sensitive data before mailing your device.

  • After your repair is completed, we ship your laptop back using the shipping method you selected. Tracking numbers will be provided.

4. Data Security

We take data security seriously. All customer and repair information is stored securely, and access is limited to authorized personnel only. We use encryption and secure systems to protect your data.

5. Cookies & Analytics

Our website uses cookies to improve your browsing experience and track website performance. These cookies do not store personal information. You can disable cookies through your browser settings.

6. Third-Party Services

We may use trusted third-party services such as:

  • Shipping Carriers (e.g., USPS, UPS, FedEx) for mail-in device logistics

  • Payment Processors for secure online payments

These services have their own privacy policies, which we encourage you to review.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct inaccurate information

  • Request deletion of your data (where applicable by law)

8. Policy Updates

We may update this Privacy Policy as needed. Changes will be posted on this page with a new effective date.

9. Contact Us

If you have any questions or concerns about your privacy or data, please contact us.