FAQs

Mail-In Laptop Repair – Frequently Asked Questions

1. How does the mail-in repair process work?

Simply fill out our mail-in repair request form, pack your laptop securely, and ship it to us. Once we receive your device, our technician will diagnose the issue and contact you with a repair quote or update. After approval, we proceed with the repair and ship it back to you.

2. Do you accept all laptop brands?

We currently specialize in repairing Asus, Dell, Lenovo, and HP laptops only.

3. How long does the repair take?

Turnaround time is typically 2 to 4 weeks, depending on the complexity of the repair and parts availability.

4. What types of repairs do you offer?

We provide a wide range of services including:

• Motherboard-level repairs (component-level diagnostics and soldering)

• No Power and charging issues

5. Is there a diagnostic fee?

Yes, we charge a diagnostic fee to cover inspection and testing. This fee may be applied toward the final repair cost if you proceed with the service.

6. What happens if my laptop can’t be repaired?

In cases where we determine the laptop is not repairable or you choose not to proceed with the repair, we will return your device. Please note, the diagnostic fee is non-refundable, and return shipping costs will apply.

7. Is my data safe?

While we take great care in handling your device, we recommend backing up your data before sending it in. We are not responsible for data loss during repair.

8. Do you offer any warranty on repairs?

Yes, we offer a 60-day limited warranty on most completed repairs. This covers the specific issue that was repaired, not unrelated issues or additional damage after return.

9. How should I package my laptop for shipping?

Please use a sturdy box with proper padding to protect your laptop in transit. We are not liable for damage caused during shipping to our facility.

10. Do you provide prepaid shipping labels?

At this time, customers are responsible for shipping their device to us.

11. Can I check the status of my repair?

Absolutely! You’ll receive email updates at each stage, and you're welcome to contact us at any time for a status update.